Returns & Exchanges

At Terry Carter Music Store, we want you to be fully satisfied with your purchase. If your new instrument or accessory isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our support team or log into your account to request a Return Merchandise Authorization (RMA) number within the 30-day window.

2

Package Your Item

Carefully pack the instrument in its original factory packaging, including all manuals, accessories, and promotional items to ensure a full refund.

3

Ship the Product

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible on the outside.

4

Receive Your Refund

Once our technicians inspect the returned item, we will process your refund to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing