Frequently Asked Questions
Everything you need to know about your musical journey with Terry Carter Music Store.
How long does shipping take for my instrument?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination.
Do you perform a setup on instruments before shipping?
Yes, every ukulele, guitar, and instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians to ensure it is ready to play right out of the box.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it in its original condition for a refund or store credit, minus shipping costs.
Do you ship internationally?
Absolutely! We ship our musical instruments and accessories to enthusiasts all over the world. Please note that customers are responsible for any local customs duties or taxes.
Are cases or gig bags included with instrument purchases?
Inclusion varies by model. Please check the 'What's Included' section on the specific product page to see if a gig bag or hard case is bundled with your instrument.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and offer flexible financing options through Affirm to help you get the gear you need now.